Watch Out For Costly 'Free' PC Offers

A Few Bad Giveaway Scams Can Burn Consumers

Spend any time online, and you're bound come across hundreds of offers for free stuff. But, the Better Business Bureau warns that not only do you sometimes you get what you pay for, sometimes you could take a loss.

Free PC offers come in a few general categories, reports the BBB in a recent alert: a deal offering a free refurbished PC for three years paid Internet service, a PC package that costs little or nothing after rebates and discounts, or a free computer in exchange for filling out a questionnaire and letting a marketing company run continuous ad banners along the screen.

While some of these offers are legitimate, the BBB found one bogus company that offered a free PC for a $20 "enrollment fee." Some marketing offers ask for a lot of personal information that might put you at risk for more scams.

If you want to try your hand at getting a free or next-to-nothing computer, consider these tips while doing research:

• Find out what the offer includes. Don't assume that the term "PC" includes peripherals. It may only mean the hard drive. Components such as a monitor, keyboard, mouse, modem, printer, or speakers could cost extra.
• What are the requirements to participate in the offer? Some offers require you to provide mounds of personal information about yourself. Ask the company about the use of your personal data and how it will be protected. If you're required to sign up with a particular Internet Service Provider, find out how many years of service you must purchase.
• Know the total cost and all restrictions or requirements.
• Is the PC new or refurbished? A new computer might have some of the latest technology, but don't assume that it does. On the other hand, a refurbished unit might have features that fit your needs just fine.
• Inquire about service and support. Is there a toll-free number for tech support? Are you limited on how much support you'll get? Is there a warranty on the PC? What are the terms and conditions? Can you call for local service, or take it to a local store, or must you return it to a manufacturer or seller for repairs or maintenance?
• What if you want to change your Internet service while your agreement is in effect? Will you have to keep paying for the service even if you're not using it?
• Will you be able to get a refund?

If you want to make an inquiry about a certain company, check out the company through BBB Online's directory. Many merchants participate in the BBBOnLine Reliability Program, which provides consumers a means to confirm the company's adherence to ethical selling practices.

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