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Buyer Beware Extra: Cruise Jobs, Christmas Tree Shops, Video Games

POSTED: 2:10 pm EDT May 7, 2004
UPDATED: 8:25 pm EDT May 7, 2004

On Friday's Buyer Beware Extra, NewsCenter 5's consumer reporter Susan Wornick offered advice for job seekers, shoppers and gamers.

Job Seekers Beware

If you are one of the thousands of Americans looking for work, an ad in some local newspapers may seem like a good deal.

The ad says the company is looking for bartenders and kitchen help for cruise ships. When you call the number you are told about a summer job with Norwegian Cruise Lines offering $1,000 week in tips. The job may sound good, but Wornick warned, employee beware.

Of course there is a catch that sends off all the alarms -- you need to wire the company $200 as a deposit for uniforms.

Wornick said is not how Norwegian Cruise Lines hires workers and it's not an accepted practice anywhere in the industry. And another red flag for job seekers -- the call is to Canada where many scams have originated.

Job Warning

Christmas Tree Shops

On a recent shoppingtrip to the Christmas Tree Shops a consumer noticed an overcharge after writing a check. Although she had not left the store, the shopper could not get a refund.

The shopper called Wornick because the store employees acknowledged the mistake but they would only issue a merchandise credit for the overcharge.

Frustrated, the consumer took her check and left the merchandise behind. Corporate management said what happened was a mistake and not their policy. A spokeswoman told Wornick that this was a case of misinformed workers who have been retrained to know an overcharge means an immediate refund -- which is also the state law.

Refund Laws

Video Game Warning

There's a buyer beware warning for some video games, especially "Phantasy Star Online" from Best Buy.

The store sells the game for $29.99 plus tax, but that's not the only cost. If you check the directions you will see that you need a keyboard adaptor for $6.95 and something called a Hunter's License for an additional $9 a month.

So what appears to be $30 is actually much more. Unfortunately, consumers do not know that until they open the game.

Wornick heard from an outraged consumer who tried to return the game but Best Buy wouldn't take it back because it had been opened. The store's policy is no refunds on opened video games.

Wornick called Best Buy and they said it is up to the manufacturer to disclose additional costs on the packaging, but the box did not say anything about additional costs. A Best Buy spokeswoman said she'd make a note of it and send the consumer a gift card.


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