BOSTON -- There's no coffee in the containers and no baked goods in the bins at the Dunkin' Donuts in Rutland, Mass., part of a business that includes a gas station and the Colonial Convenience Mart.

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"People who drink coffee here regularly might not be experiencing any problems and probably aren't experiencing any immediate symptoms, or aren't likely to be experiencing any long-term symptoms. However, given the fact that we found this problem, and it is above the safe, long-term drinking water levels, they need to shut down and rectify the situation," said Martin Suuberg, of the Massachusetts Department of Environmental Protection.

The DEP said for two years, owner Joseph Faucher has been operating his establishment without the proper water permit, and that is not his only alleged violation.

The law requires water wells to be situated at least 100 feet from any existing structure. But the well at this store was located right in the middle of the parking lot.

The news of water problems was not sitting well with customers who made grabbing a cup of coffee at the mart a part of their regular routine.

"I don't know. Surprises me, that's for sure. Surprises me," said customer Andy Howe.

"If we were going to be affected, we probably would be already, but who's to say it's not something that eats at you slowly? If that's the case, then I'm not going to be the only one, am I?" said customer Paul Flury, of Oakham, Mass.

Dunkin' Donuts issued a statement admitting that it is a serious situation, but the company shifted responsibility to the franchisee.

Its statement said, "Clearly, if the water at this store does not meet local, state and federal regulations and guidelines, then the water should not be used. The franchisee should work with the appropriate state agencies to determine both the cause and extent of the problem."

Faucher was not available for comment, but the DEP said he is cooperating with officials.

Environmental experts also said this is part of a larger investigation into food service establishments located near gas stations to make sure they have the proper permits to keep the water safe.