BOSTON -- A Maine Superior Court has ordered online military uniform retailer M.A.A.C.S., based in Portland, Maine, to refund a total of $18,716 to 96 soldiers who paid for uniforms that were never delivered.

Newscenter 5's Sean Kelly reported on Friday that the Maine Attorney General's Office received complaints from U.S. soldiers stationed around the world.

Capt. Sarah Soares of Fall River is one of several hundred American soldiers who said she was cheated by the company she thought was an ally. "It's shameful for them to do that, to steal from military personnel," said Soares.

As part of the agreement, the company must refund 96 soldiers within 10 days. Neither M.A.A.C.S., nor its owner, Allison Macdonald, admitted to any wrongdoing by entering into the agreement in the consent decree.

Consumer advocate Paula Fleming told Team 5 Investigates she wishes the order would have required M.A.A.C.S. to pay back the 300- plus other people who have already complained to the Better Business Bureau. "Obviously the BBB would like to see all of the complaints resolved," said Fleming.

The attorney for the company told Team 5 Investigates, "M.A.A.C.S. intends to resolve all of these complaints. The company's goal is 100 percent customer satisfaction."

As part of the agreement, M.A.A.C.S. must post the consent decree on its Web site. But when Team 5 Investigates checked, it wasn't there.

M.A.A.C.S. is also supposed to refund anyone else who complains to the attorney general's office.

"This business is still one of the most complained about businesses in our area," said Fleming.

Since our initial investigation, roughly 100 additional complaints have been filed with the Better Business Bureau. There are a total of 590 complaints in the past three years. Fleming said she is concerned that the remaining consumers who have not received their money back may never get it.

However, if the 96 people listed in the agreement don't get their money back, the state of Maine plans to shut M.A.A.C.S. down until they do.

If additional complaints are received by the attorney general's office, refunds must be paid within 30 days, according to the consent decree. If M.A.A.C.S. objects, the matter will be settled by arbitration, which the company will pay for.

To file a complaint with the Office of the Maine Attorney General, call 207-626-8800 or fill out the complaint form online.

To file a complaint with the Better Business Bureau, call 508-652-4800 or go online.