BOSTON -- Some homes in central Massachusetts are going on 12 days without power, and residents' patience is wearing thin.

Thousands Still In Dark After 12 Days

NewsCenter 5's Shiba Russell reported that anger and frustration is mounting toward power company Unitil, as much of West Fitchburg remained without power on Tuesday morning.

Unitil said 1,173 customers, including 787 in Fitchburg, 59 in Lunenburg, 35 in Townsend and 292 in Ashby, were still without power as of 8 a.m. Tuesday. Unitil is getting help from National Grid crews from other states to restore power.

"The repairs were more difficult and more complicated than we had anticipated. I think this is part of what led to the miscommunication," said George Gantis, of Unitil.

Michael Sidoti is still without power and relying on a generator.

"The furnace, we got the refrigerator, we got a couple of lights here and I made some coffee this morning," he said. "It's unimaginable and it really is unacceptable. And you know, that sense of humor quickly does turn into frustration."

Despite the company's efforts, customers say they have had enough.

"The Unitil management from the CEO down to whoever -- maybe if we're still out they could spend the night or two with those folks who are still out of power instead of their nice mansions or whatever they are living in," said Mike Quirk, of Fitchburg.

Lt. Gov. Tim Murray said Unitil's response has been troublesome to the people that rely on the power company every day. The state's Department of Public Utilities will hold hearings to see if the company has the capacity to respond to another crisis.