CVS Letter Of Response To Team 5 Investigates
- Thank you for providing us the opportunity to offer our perspective for your upcoming story about CVS/pharmacy and the Massachusetts Board of Pharmacy.The health and safety of our customers is our top priority. We have industry leading pharmacy systems and processes designed to enhance the safety of the prescription filling process.In the rare event of a prescription error, we work diligently to learn what happened and take steps to prevent a further occurrence. We also have strict quality assurance procedures that pharmacy staff are required to follow in the event they are made aware of an incident.Because any process involving people is not immune from the possibility of error or accidental deviation from procedural controls, we remain committed to continually improving quality measures to help ensure our pharmacists fill prescriptions safely and accurately.Sincerely,Mike DeAngelis
Director, Public Relations
CVS/pharmacy
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