Team 5 Investigates' Sean Kelly explains how the Home Depot stories developed.

February 28, 2007 – Team 5 Investigates reports on numerous complaints from customers who claim they spent thousands of dollars and got shoddy work from Home Depot’s installation service. Team 5 showed how sub-contractors did much of the work Home Depot was hired to do.

Home Depot’s response: The company defended its Home Service Division saying they do 55,000 installations a week, and only 2 percent of customers complain. They told Team 5 that the fact that they use sub-contractors is in the contracts and ads and their work is guaranteed.

March 21, 2007 – Team 5 Investigates reports The Home Depot sent a sex offender to remodel a Chelmsford, Mass. woman’s kitchen.

Home Depot’s response: The company announced it would re-screen 38,000 installers nationwide in addition to reinforcing the way it does background checks.

April 2007 – Georgia’s Office of Consumer Affairs opens an investigation into the business practices of The Home Depot. The company’s headquarters is in Atlanta.

May 2, 2007 – Team 5 Investigates uncovers confidential policies and procedures given to Home Depot contractors. The documents show the company didn’t want customers to know they use sub-contractors, not their own workers. One document reads, "Don't tell the customers that this is an outside service."

Home Depot’s response: The company’s Vice-President for At Home Services denies ever seeing the manual and says that is not The Home Depot’s policy.

May 3, 2007 – The Home Depot replaces windows at the home of woman featured in a Team 5 Investigates report. The woman had spent thousands of dollars on the windows six years earlier, but The Home Depot had not installed them properly.

May 18, 2007 – Team 5 Investigates reports The Home Depot started re-screening 38,000 contractors working for its At Home Services Division. Company officials said every installer would not be re-screened immediately, but over a period of time. The company refused to say how many people they found with felony records and would not get into specifics about its new screening policies.