Full statements from DirectBuy headquarters in Indiana:May 16, 2007At this time, a representative of DirectBuy is not available for an on-camera interview. However, in review of the e-mails you sent, we are very alarmed by these concerns and are quickly working to understand each situation so we can reach a resolution and make process improvements going forward. We are committed to making sure each member is satisfied.Sincerely, Bart Fesperman Vice President, Sales & Marketing 8450 Broadway Merrillville, IN 46411May 22, 2007The satisfaction of all members is DirectBuy's number one priority. DirectBuy has a long track record of hundreds of thousands of satisfied members in North America, and thousands in the state of Massachusetts, who have enjoyed undeniable savings on a wide array of merchandise.To ensure member satisfaction, DirectBuy has always promised to provide our members with: 1. Tremendous savings via manufacturer-direct pricing. 2. Access to more than 700 manufacturers and their authorized suppliers, including the leading brands in furnishings, home improvement, flooring, entertainment and outdoor, and accessories. 3. A comfortable, no pressure, shopping environment where they can purchase nearly everything for in and around their homes.4. An informative new member orientation, knowledgeable customer service associates and product specialists, and access to design, delivery and installation services. I also encourage you to visit DirectBuy to hear from a few of our satisfied members.Regarding our cancellation policy, any new member can cancel their membership within three days of joining. Members outside of the three-day policy who are experiencing problems with their membership are welcome to contact their local franchise to discuss resolution.We look forward to continuing to help families in New England create and enjoy the homes of their dreams.Sincerely yours,Bart Fesperman Vice President, Sales & Marketing DirectBuy, Inc.
