Statement From DirectBuy
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- Full statements from DirectBuy headquarters in Indiana:May 16, 2007At this time, a representative of DirectBuy is not available for an on-camera interview. However, in review of the e-mails you sent, we are very alarmed by these concerns and are quickly working to understand each situation so we can reach a resolution and make process improvements going forward. We are committed to making sure each member is satisfied.Sincerely,
Bart Fesperman
Vice President, Sales & Marketing
8450 Broadway
Merrillville, IN 46411May 22, 2007The satisfaction of all members is DirectBuy's number one priority. DirectBuy has a long track record of hundreds of thousands of satisfied members in North America, and thousands in the state of Massachusetts, who have enjoyed undeniable savings on a wide array of merchandise.To ensure member satisfaction, DirectBuy has always promised to provide our members with:
- 1. Tremendous savings via manufacturer-direct pricing.
- 2. Access to more than 700 manufacturers and their authorized suppliers, including the leading brands in furnishings, home improvement, flooring, entertainment and outdoor, and accessories.
- 3. A comfortable, no pressure, shopping environment where they can purchase nearly everything for in and around their homes.
- 4. An informative new member orientation, knowledgeable customer service associates and product specialists, and access to design, delivery and installation services.
Vice President, Sales & Marketing
DirectBuy, Inc.
