BOSTON -- Funeral director Floyd Williams said he wants to finish the job he was hired to do -- bury a man named Joseph Sullivan.

NewsCenter 5's Amalia Barreda reported that Williams thought he had done that on April 26, only to learn that the medical examiner's office sent him the wrong body.

St. Joseph Cemetery in Boston's West Roxbury neighborhood has donated many plots for indigent burials. Williams said he has handled hundreds of those burials, saying every human being deserves dignity in the end. But he said he is concerned that there is not much dignity in a system that is totally broken.

"People say who is Mr. Sullivan? Mr. Sullivan was just an old 77-year-old man that deserved better," Williams said.

Sullivan died at a Brookline senior housing complex in April 2005. It was in his grave at St. Joseph Cemetery that investigators found the body of Thomas Brissette, 49, mistakenly buried there on April 26, 2007.

The mix-up triggered reports that the Medical Examiners Office had misplaced a body. Two years after his death, the coroner's office said it still has Sullivan's body.

Williams said bureaucracy is now getting in the way of properly burying Sullivan.

"My question in the back of my mind is: This gentlemen died in April of 2005 -- what is it that you have to do, that you haven't done, that you didn't do two years ago?" Williams asked.

Secretary of Public Safety Kevin Burke blamed the delay on administrative issues.

"A process that any body would go through for purposes of identifying and notifying next of kin is incomplete, and we just can't comment on it any further," he said.

Burke would not comment on Williams' assertion that for years the Medical Examiner's Office has been an accident waiting to happen with overworked and underpaid staff toiling in horrible conditions.

"I have never seen 113 people -- imagine it for a minute -- stacked up in a room somewhere," Williams said.

Burke said he is concerned about the situation at the Medical Examiner's Office and said he expects the investigation now under way to be complete in a few days.