BOSTON -- Surely, you have a lot of follow-up questions. We sure did. Here's a simple one to get us started: Why does Robert Clark have a black eye in his mug shot? We just don't know. Police told us the night they arrested him his eye looked like that, but they didn't ask either. I must admit, it didn't come up when we confronted him. We obviously had more pressing issues to ask. Once he pulled his grey hooded sweatshirt over his head, the Q&A period of the morning came to an end.

My producer and I asked each other a question journalists should always ask when someone comes forward with a story: Why does this person want to tell it? Why would Niki Labrecque want to come forward and talk publicly about such a traumatic incident in her life? You have to understand that all of this continues to torment her. She told us she wanted to make sure Home Depot would make changes so that no one else would have to live through this. Or so that no one would have to live through a much worse situation that could be prevented by doing proper background checks.

We didn’t report a few things in our broadcast story that are worth writing about now. Niki’s gut told her immediately that Robert Clark is not the guy she wanted doing her kitchen. She didn’t want to be judgmental about his appearance and since Home Depot sent him, she decided to let him in. Plus, he brought his girlfriend with him every day, so that made her feel a little more comfortable. Niki keeps telling herself today that she should have trusted her gut. She told us it made her feel creepy how overly nice Clark was to her and her cat. He even brought her breakfast.

The bill for her kitchen project was about $7,000. Can you imagine paying that for the product Niki got in return? Forget about the fact that a convicted sex offender came to her condo. The work was terrible. We found out in open court that Clark has a cataract. He couldn’t even read the court documents, and his girlfriend has to drive him everywhere. Last I checked, good vision was a pretty important qualification for doing contract work. Home Depot told us every single one of their subcontractors have their work and references checked out before they’re hired.

The Home Depot is trying to make good on this. They tried to fix the mess Clark created in Niki’s kitchen. They gave her a new countertop. And after our interview, they attempted to send a crew back to replace the entire kitchen. Niki declined the offer. She doesn’t trust them. So Home Depot sent her a reimbursement check.

Meantime, Home Depot's vice president for home services told us 38,000 of their subcontractors will have to have their applications and background checks reviewed. It's a periodic process that will be done over time. We hope to be able to confirm this for you, and show you how Home Depot is doing it, in a future Team 5 Investigates follow-up.