BOSTON -- A Massachusetts state representative has taken quick action to protect consumers after a Team 5 Investigates report exposed troubles with The Right One dating service.

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"I do not think they care about the people," said Jean, a former client of The Right One.

It's a complaint NewsCenter 5 has heard from dozens more people since our first investigation earlier this month. Clients of The Right One are angry about high-pressure sales tactics, broken promises and an inability to get their money back despite heartbreaking circumstances.

Three months after Jean joined The Right One, her son committed suicide.

"All I did was cry," she said. "I had nothing to give dating. I thought, well, I am sure there won't be a problem. I never expected the answer I got."

Jean showed her son's death certificate to The Right One, which, she said, refused to refund her money. "To have to deal with my son's death and then struggle with that, it's like, what is wrong with you people?"

Another client, Diane, paid The Right One $1,500 to meet a match but soon afterwards had a mental breakdown

"I was diagnosed with 100 percent anxiety disorder, bipolar disorder, manic depressive, and some suicidal ideation," she said.

Despite sending The Right One every document they requested, they refused to cancel her contract or refund her money.

"It was like, I'm not mentally well and you are willing to send me out on dates with people I don't know and you don't know. And I'm telling you I am not stable?"

The Right One admitted to Team 5 Investigates that Diane should have received a refund. They called it a "clerical error," and sent her a check this week.

The company denied owing Jean money, saying she agreed to put her membership on hold for one year.

Team 5 Investigates' Susan Wornick reported that these battles could soon be moot. Because of our investigation, the dating service industry could be regulated in Massachusetts for the first time.

Rep. John Keenan, a Salem Democrat, said his proposed legislation "sends a message to the services out there that we are watching and we are serious about this."

His bill would limit membership fees to $1,000, allow for a three-day right to cancel, and mandate a refund process for people unhappy with the service, like Diane and Jean.

"To be held hostage to something that you no longer want to be a part of is devastating," said Diane.