Friday, May 2: Service

Is good service a thing of the past? That's the question Mary Richardson wants to answer tonight. She'll see how waitstaff are trained to defuse the unsatisfied diner, meets a man who considers himself an ambassador for the city, and finds an old fashioned milkman still plying his trade. Plus … did you ever wish you had a shortcut to get out of telephone hell? Mary discovers a way to dial around the automated voices and find a real live human.

Customer Service Changed In Slow Economy?

Show Resources:

Glynis Gozigian (Personal Concierge)
(617) 319-6641
glynisgh@aol.com

Rocca Restaurant
500 Harrison Ave
Boston, MA
(617) 451-5151
Rocca Restaurant

Nordstrom Department Store (Burlington Mall)
Nordstrom

New Street Auto (behind Fresh Pond Mall)
48 New Street
Cambridge, MA
(617) 441-2135

Get Human (bypass automated telephone lines)
Get Human

Thatcher Farm
267 Thatcher Street
Milton, MA
(617) 696-6000
Thatcher Farm

Eliot Hotel
370 Commonwealth Ave
Boston, MA
(617) 267-1607
Eliot Hotel

Edgar Dworsky (Consumer Advocate)
Consumer World